Refund Policy: Full cash refunds will be provided if students cancel at least 10 days in advance to the start of class. Students must request a refund via email at heather@millhollowworks.org. For student cancellations after the 10-day advance notice, but within 5 days of class, due to a sudden change in availability, illness or other extenuation circumstances, Class Credit will be given at the discretion of Mill Hollow Works, LLC minus a 20% fee. No refunds or credits will be given without a minimum of 5-days notice. Students must contact Heather in writing at heather@millhollowworks.org BEFORE the start of the class. Refunds will only be issued back to the original payment method.
Missed Classes Policy: There are no refunds, transfers, make-ups or deferments for missed classes. Please call, text or email us before the start of the class if you believe you are going to be late or miss the class entirely.
Cancellation Policy: Mill Hollow Works, LLC reserves the right to cancel or reschedule any class for any reason, including insufficient enrollment, instructor illness or emergency, weather, or other unforeseen circumstances. Students enrolled in a canceled class will be notified by email or phone and will be offered a full refund of class tuition or a class credit.
Travel & Accommodation Expenses: Mill Hollow Works, LLC is not responsible for any expenses incurred by students in connection with attending a class, including lodging or accommodation costs (such as hotels, Airbnb or other short-term rentals), transportation, airfare, rental vehicles, meals, lost wages, childcare, or other related expenses. If a class is canceled or rescheduled, Mill Hollow Works’ financial responsibility is limited to the tuition paid directly to Mill Hollow Works for that class.
Students traveling to attend a class are strongly encouraged to choose refundable or flexible travel and accommodation arrangements. By registering for a class, students acknowledge and accept responsibility for any independently booked travel or accommodation expenses.
Switching Class Dates: Students wanting to switch class dates to a future session may do so at no charge provided the request is received 10 days before the start of class via email at heather@millhollowworks.org. After 10 days a credit will be provided minus a 20% change fee PROVIDED WE ARE NOTIFIED WITHIN 5 DAYS OF THE SCHEDULED CLASS. You can use that credit to sign up for the new date, or use toward anything in our curriculum.
An Additional Word about our Policies: We (Mill Hollow Works, LLC) want to work with you and want to be accommodating and am sympathetic to issues that come up. However, we cannot be so accommodating that it becomes a detriment to our business. It’s getting to the point that in some cases, half the class is requesting future dates, not showing up, or requesting refunds after the class. We will not stay in business running classes at half capacity. Our classes are very small, usually maxed out at 8, and in the rare case, 10. When you sign up for a class, you are securing a spot which is now no longer available to another student. In many cases our classes sell out well in advance of the workshop date. When you ask to swap your date, especially the week of the class, or a few days before, YOU ARE GETTING TWO CLASSES FOR THE PRICE OF ONE because that is too late for us to re-sell your spot. The class runs with less students – after all materials have already been purchased based on the number of registered students. Because our classes are so small, we need to optimize space. While we have a waitlist for our classes, those people on the waitlist most often need more than 2 days or even a week’s notice to make the class. Often, they have already made other plans. We cannot continue to honor all requests for date swapping, refunds and credits and stay in business. Thank you for understanding and please make every effort to attend your selected workshop date.